Refund policy
Damaged or defective prints
If your print arrives damaged or with a visible defect, we will make it right at no cost to you. We will reprint it or refund your order, at our choice. You do not need to send the print back.
Visible damage or defects include:
- a cracked, broken or dented frame
- a torn, punctured or creased canvas or paper
- print flaws such as smudges, streaks, scratches or a misaligned image
- the wrong artwork, size or frame compared with your order
Email support@artsywall.com within 7 days of delivery. Include your order number, a photo of the whole print, a close-up of the damage, and a photo of the shipping box.
The following are not defects: small color differences between your screen and the print, and natural variation in wood grain or canvas texture.
Lost packages
If your package has not arrived, email support@artsywall.com within 7 days of the expected delivery date. We will track it with the carrier and send a replacement or a refund if it is lost.
Returns for any other reason
Not happy with your print? You can return it within 30 days of delivery for a full refund of the purchase price.
- The print must be in its original condition, with its packaging.
- To start a return, email support@artsywall.com with your order number.
- You are responsible for return shipping costs.
Refunds
We refund approved returns to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it. If more than 15 business days have passed since we approved your refund, email support@artsywall.com.